Refund and Return Policy

At Zipped It Up, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a hassle-free 3-day return and refund policy.

1. Eligibility for Return

To qualify for a return, your item must meet the following conditions:

  • Return Period: You have 3 days from the date of delivery to request a return.
  • Condition: The item must be unused, in its original condition, and with all tags and packaging intact.
  • Proof of Purchase: You must provide the order confirmation or receipt.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at support@zippeditup.com within 3 days of receiving your order. Include your order number and the reason for the return.

  2. Return Instructions: We will provide you with a return authorization and instructions on how to send the item back.

  3. Return Shipping: You are responsible for the cost of return shipping, unless the item is defective or damaged.

3. Refund Process

Once we receive the returned item and verify that it meets our return conditions:

  • Refund Method: Refunds will be processed to the original payment method. Please allow 5-7 business days for the refund to appear in your account.
  • Restocking Fee: A restocking fee may apply in some cases, such as if the item is not in its original condition or if the return was made after the 3-day period.

4. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned. These include:

  • Sale or Clearance Items
  • Personalized or Custom Products
  • Intimate Apparel or Swimwear (if applicable)

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 3 days of receiving your order. We will offer you a full refund or exchange and cover the return shipping costs.

6. Exchanges

If you wish to exchange an item for a different size or color, we recommend returning the original item within the 3-day window and placing a new order for the preferred product.

7. Contact Us

If you have any questions or need assistance with a return, please feel free to reach out:

Email: support@zippeditup.com


Thank you for shopping with Zipped It Up! We’re here to ensure your shopping experience is smooth and enjoyable.